Shipping & Returns Policy
Japan
Shipping: Free domestic shipping within Japan.
Delivery Time: Orders are delivered within 5 days of being placed.
International Shipping
A flat international shipping fee of ¥9,000 (approximately USD $59.00) applies to all countries and regions outside Japan.
Delivery Time: Orders are delivered within 10-14 days of being placed. Please note that delays may occur.
Customs Duties, VAT, and Other Charges
Customs duties are determined by the customs authorities of the destination country and may vary depending on the country of origin, the manufacturing location of the purchased goods, and the applicable regulations of each country.
For the latest information regarding countries supported by our e-commerce partner PayPal, VAT rates, customs duties, and other applicable charges, please consult your local customs authority's website.
ABODE OF SNOW LLC is not responsible for any fees imposed by international customs authorities.
Risk of Loss
All products purchased through our website are shipped and delivered by independent carriers that are neither affiliated with nor controlled by ABODE OF SNOW.
Once ABODE OF SNOW LLC hands over the products to the carrier, ownership of the purchased goods and the risk of loss transfer to the customer.
Invalid Shipping Addresses
We are unable to ship to domestic or international P.O. boxes, APO addresses, or FPO addresses.
Return Policy
We offer a 10-day return policy, meaning you have 10 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, please contact us at customerservice@abodeofsnow.com.
Items returned without first requesting a return will not be accepted.
We will refund the cost of the product and the original shipping charges. Refunds will be processed after the returned item has been inspected.
Customers are responsible for any customs duties and return shipping costs.
For any additional questions regarding returns, please contact us at customerservice@abodeofsnow.com.
Damages and Defective Items
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you have received the wrong item. This will allow us to evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
We do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you currently have.
Once your return has been approved, you may make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically processed through your original payment method.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If you have any questions, please contact our customer service team at customerservice@abodeofsnow.com.